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Manav Thaker

I ran your operations. Built your software. Now I apply AI to it.

Helping service industries and mission-driven organizations leverage AI without losing their human touch.

20+
Years in Operations
50+
Teams Managed
3
Companies Scaled
1
Successful Exit
3+
Years Deploying AI

Who I Work With

Organizations that put people first

Hospitality & Food & Beverage

Operations prioritizing guest experience while managing complex logistics, staffing, and seasonal demands.

Common Challenges:

  • Peak times create bottlenecks in service
  • Teams juggle multiple systems while maintaining personal touch
  • Staff scheduling around variable demand
  • Inventory management across multiple locations

Retail & Grocery

Businesses focused on customer relationships while managing inventory, omnichannel experiences, and operational efficiency.

Common Challenges:

  • Online and offline experiences feel disconnected
  • Inventory surprises cost sales and frustrate customers
  • Seasonal demand fluctuations
  • Maintaining personalized service at scale

Logistics & Fulfillment

Companies managing complex operations while optimizing for speed, cost, and reliability in dynamic environments.

Common Challenges:

  • Last-mile efficiency remains elusive
  • Drivers make decisions with incomplete information
  • Customers expect real-time updates
  • Route optimization across changing conditions

Nonprofits & Community Organizations

Organizations maximizing impact with limited resources while serving diverse populations and maintaining mission focus.

Common Challenges:

  • Limited resources mean choosing between reach and quality
  • Donor engagement feels like a full-time job
  • Volunteer coordination and training
  • Measuring and reporting impact effectively

Healthcare & Wellness

Providers balancing efficiency and care while managing administrative burden and regulatory requirements.

Common Challenges:

  • Staff spends more time on paperwork than patient care
  • Documentation requirements keep growing
  • Patient scheduling and follow-up coordination
  • Maintaining care quality under resource constraints

You need AI to compete, but you won't sacrifice your people or your values to get it.

The Gap Between AI Promise and Reality

You've sat through the vendor demos. They show you dashboards that would take 6 months to implement. They talk about "AI transformation" but have never managed a 6 AM sick call or dealt with a supplier who closes on Sundays.

You've tried piloting tools. Your team used them for a week, then went back to the old way. Not because they're resistant—because the tools didn't actually solve the problems they face daily.

Meanwhile, your competitors are moving. Tasks that used to take your team 6-8 hours now take them 90 minutes. And you're watching your best people burn out on work that's already been automated elsewhere.

The gap isn't the technology. It's having someone who gets both your world AND the tech world.

I spent 10 years running hospitality operations before I built software. I know what 6 AM sick calls cost you. I've dealt with inventory systems from 2003 and suppliers who don't answer on weekends. I've managed 50+ person teams through seasonal chaos.

Then I became a product leader at an 18-year-old e-commerce company—and led them to 90% AI adoption in 3 weeks. Not with expensive enterprise platforms. With practical implementation that achieved 80% efficiency gains and zero layoffs.

AI should enhance your operations, not replace your people.

Practical AI solutions

How I Can Help

Designed for real-world operations

AI Strategy & Roadmapping

Identify high-impact AI opportunities that align with your mission and enhance your team's capabilities.

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Pilot Implementation

Start small with proof-of-concept projects that demonstrate value without disrupting operations.

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Team Enablement

Empower your staff with hands-on training and change management support for sustainable adoption.

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Ready to Bridge the Gap?

Let's explore how AI can enhance your operations without losing what makes you unique.

Schedule a Conversation